Privacy Policy

Privacy Statement

Boxclever Marketing Intelligence Limited (“Boxclever”, or “we” or “us”) are committed to protecting and respecting your privacy. That is why we use the following clear principles to respect your privacy.

Any personal information you share with us will be used in a safe, fair, and reasonable fashion as a minimum.
We will comply with existing legislation and observe generally accepted principles governing data protection
We are clear and transparent about how we use the information you’ve shared with us – this includes what we collect, how we use it and who you should contact if you want to review
We will take all reasonable precautions to avoid misuse of your data and ensure it stays secure.

Privacy Notice

The following notice is intended to make it clear for you how we collect, use and protect your personal information. It will also show you how we apply with the UK Data Protection Act 2018, (formerly EU General Data Protection Regulation 2018). Boxclever is a ‘data processor’ under the UK Data Protection Act 2018 and our registration number with the Information Commissioner’s Office is Z2929296.

Our Privacy Policy describes how we capture and use the personal data that we gather from respondents who may complete a market research survey or focus group which we are organising on behalf of a client. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of UK Data Protection Act 2018, (formerly EU General Data Protection Regulation 2018) Boxclever acts as Data Controller in relation to all personal data we collect from you (e.g. the responses you provide as part of an online survey administered by Boxclever).

We also act as a Data Processor for the data that our clients supply to enable us to contact individuals to participate in a market research survey, interviews, online communities or focus groups.

We will only process the data supplied by a client in accordance with our client's instructions and for the purposes set out in the relevant contract between us and our client, such as our Proposal document, Project Confirmation and Services Agreement.

If you have any questions, comments or complaints regarding our Privacy Policy or practices, please contact us at the following address:

UK head office address: Boxclever, 4th Floor, Victoria Wharf, 4 The Embankment, Sovereign Street, Leeds, LS1 4BA, UK

or at privacy@boxcleverconsulting.com.

Information we may be given about you

In order for Boxclever to conduct market research on behalf of a client, we may be given your contact details by them.

This data may include your name, email address or telephone number and/or address, postcode details and any other information you have provided to the client (for example, your age or gender). The data may also include information that you provide to that client when you purchase from their websites or stores, subscribe to their services (including requesting information), register for or attend one of their events or training courses, engage in online chat with them or participate in forums or ask for support on their website.

You will have been asked to confirm that you are happy to participate in future market research activity at this point. If you do not believe you have given your permission to take part in research, please email privacy@boxcleverconsulting.com, stating that you do not recall having given permission.

Information that you give us

You may give us information about yourself, your attitudes and behaviours by answering questions via an online survey or as part of conversations before and during attendance of interviews or focus groups.

The information you give us may include your name, title, address, email address, phone number, job, ethnicity, income, and your views and attitudes towards buying a range of products and services.

The information that you give to us via a survey or market research interview/focus group is compared to the information provided by lots of other consumers like yourself, and Boxclever carry out an analysis of this data to produce a report to our client.

This report looks at trends in the data and a consensus of opinion; as such, it is analysed anonymously, at an aggregate rather than individual customer level. This means that, in the data we analyse, we do not see or report on individual customer behaviour or views, or provide to our clients any details of the identity of specific customers who have taken part.

Information that we/our hosting partners may collect about you

When you complete a survey, we use a partner company to host the survey, and this partner also acts as a data processor. This partner company may automatically collect information about your visit such as the webpages or sections you viewed, questions you completed, length of visits to certain pages, and the times and dates of these actions.

These partner companies may also collect data from the device and application that you use to access the survey, including your IP address (from which it may be possible to infer your geographic location), and browser type. If you arrive at the survey website from an external source (such as a link on another website or in an email) the partner company may record information about that source.

If you have any questions or concerns about the way that our hosting partners handle information they may collect about you, please contact privacy@boxcleverconsulting.com and we will connect you with the relevant partner who is the data processor for the survey you have completed.

Information that we receive from other sources

We may receive information about you from third parties with whom we work including our focus group recruitment partners, analytics providers, and the group companies of our clients.

How We Use the Information

We use the information held about you in the following ways:

To carry out our obligations arising from any market research contracts entered into between our clients and us. Ultimately our clients are working to provide you with improved products and services in the future, by using market research to better understand what you need and want from them.
If you do not want us to use your information in this way you may contact us at any time at privacy@boxcleverconsulting.com or follow the unsubscribe instructions contained in our surveys to opt–out of receiving further marketing information.
We do not provide your details to third parties for marketing purposes.
Use of client survey data: all information that you provide in response to a client survey will be provided to our client. We will not identify participants in a survey to our clients. We will not make the survey responses public. We will not use your personal details to contact you for any purpose outside of operating the survey.

Disclosure or Sharing of Your Information

We will only disclose your personal information in the circumstances described below.

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation such as a court order or subpoena or respond to a request from a government or a regulatory body
to any other third party with your prior consent to do so.

In relation to survey data, we will not provide any information submitted in response to a survey, nor respondent contact details, to third parties other than our client, unless we are required to do so by law.

Boxclever Consulting